How quickly will you print and dispatch my order?
We aim to print and dispatch within 5 working days of payment clearing. Often quicker!
 
How will my order be sent to me?
UK orders are sent Royal Mail 1st class which is estimated at a further 1-2 days after shipping. Orders out with the UK are sent International Standard, which is estimated at a further 5-7 days from shipping, although, please note, this can take up to a few weeks, especially during peak times e.g. Christmas. Please note, when selecting tracked delivery, this does not mean your item/s will be dispatched any quicker, it simply means you will receive a tracking number to allow you to track the progress of your parcel from us to you.
 
My order has been dispatched and I have not received this what can I do?
Please check that the address and postcode entered is correct. If all details are correct, please telephone your local sorting office and ask if they are holding any uncollected parcels for your name and address. The postal service should leave a calling card to advise you if they have not been able to deliver an item, but we are aware this is not always the case. If they are not holding any parcels for you, please contact us at sales@prettylittlecustoms.com as soon as possible to resolve the matter.
 
How will my items be printed?
All items are printed using garment vinyl and applied using a commercial heat press.  Photos are applied separately using transfer paper.
 
How do I care for my personalised garments?
Although designs are machine washable, we recommend you take care when washing to ensure your print remains looking as good as new for as long as possible. We advise you to wash the garments inside out at 30 degrees, do not tumble dry, and iron on the inside with a cool iron.
 
What format shall I upload my images in?
Designs are preferred in a jpeg picture format.
 
Can I have a discount if I order in bulk?
Yes! We are happy to offer a discount if you are ordering 10 or more items. Please contact us at sales@prettylittecustoms.com for a quote.
 
Is your website secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also do not store any customer payment information as this is all handled through PayPal. 
 
I forgot to order a product I wanted. Can I add it to my order?
Unfortunately, we can’t add items to an order after payment has cleared, so you would need to place as a new order.
       
I’ve made a mistake with order, can I change it?
We know mistakes happen and will try our best to amend your order, however sometimes we are unfortunately unable to make these changes due to order already being in production. Please make sure to contact us at sales@prettylittlecustoms.com as soon as you realise so we have time to catch it.
 
I would like my personalisation written in a language other than English, or to include a special character. Is this possible?
We like to accommodate as many buyers as possible, however, depending on the font, etc. used on a particular design, unfortunately this is not always possible. Prior to purchasing an item of this nature, please contact us at sales@prettylittlecustoms.com first to check whether this is something we can print to prevent disappointment after purchase is complete.